Home · Qualität
Goods-in and inspection
Checked before it reaches the shelf
Every incoming batch is inspected in full, not sampled. This page sets out what we check, with which tolerance, and what happens when a delivery does not match.
Checkpoints
Four checks every batch has to pass
These four checks apply to every line of a delivery – including repeat orders of the same stone.
Stone type and trade name
Each delivery is matched against the order: mineral, variety, trade name. What was ordered as amethyst is checked as amethyst – by colour, fracture behaviour and, where needed, under a loupe. We do not carry ambiguous market names.
Dimensions and tolerance
Diameter, drill hole and strand length are measured on every pack. Our tolerance: ±0.3 mm on diameter, ±0.2 mm on the drill hole. Strands are supplied at 38 cm; the number of pieces per strand is stated on the product page.
Colour, pattern and cut
Every stone type has a reference photo that the batch is held against: hue, pattern, lustre. On cabochons we also check the dome and whether the back sits flat – otherwise the setting will not fit.
Breakage and completeness
Every strand is counted and checked through. Chipped or broken beads go back to the workshop rather than into the post. Short quantities are corrected before the item goes live in the shop.
Scope of inspection
In full, not by sample
In full means every line of a delivery is opened, measured and inspected. A delivery with 40 lines is checked 40 times, not four. That takes time – and it is why a new stone type does not appear in the shop the day after it is ordered.
If a line fails, it does not enter the shop with a note saying “minor deviation”. It goes back to the workshop to be reworked or replaced, or the stone type is dropped from the range.
On request we send photos or a short video of the actual batch before you order – not of the catalogue image.
Complaints
When something does not match
Complaints do not run through a support department but through the seller. For you that means one contact who knows the batch.
01
Report
Write to service@mosscrystal.com with your order number and product code. A photo is enough; for dimensional issues, put a ruler in the picture.
02
Check
We compare the complaint with the inspection record for that batch and usually reply within 24 hours – in German, not through a ticket system.
03
Resolve
Depending on the case: replacement, a price reduction on the affected line, or a return. Where the complaint is justified, we cover the return costs.
Limits
What we do not offer
No invented certificates. On request we arrange third-party testing at a laboratory – the cost is agreed beforehand and is not baked into the price.
No health claims. We sell material, not treatment: for legal reasons we make no statements about effects on the body or on wellbeing.
No setting or engraving work. You receive the bead or the cabochon – the setting is done by your workshop.
Read on
If you want to check how we select and on what terms we deliver before a first order, these pages are the quickest route.
- Buying gemstones: guideStone types, cuts, quality criteria
- Wholesale and discounts10 % trade discount, no minimum order
- Shipping ratesDE, AT, CH and rest of the EU
- Frequently asked questionsReturns, payment, trade licence
- About usWorkshop, origin, how we work
- ContactSample request with stone, shape and quantity
Next step
See the batch, then order
Tell us the stone type, shape, size and quantity. You will receive photos of the current batch, the price and the delivery time – usually within 24 hours.