Gemstones & beads for DIY studios

service@mosscrystal.com · Mon–Fri 9am–6pm

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Shipping and delivery costs

We ship from stock to Germany, the rest of the EU as well as Switzerland and other non-EU countries. Shipping costs depend on destination country and order value.

Shipping costs by zone

Zone Shipping costs Free shipping from
Germany 5,00 € 60,00 €
Rest of EU 8,95 € 79,00 €
Switzerland and non-EU 14,95 € 120,00 €

Shipments to Switzerland and other non-EU countries may also incur import duties, customs and taxes. These are borne by the recipient.

Delivery time

We ship to Germany, Austria and Switzerland within 3–5 working days after payment has been received. For wholesale quantities or sample orders we state the date in the quote.

Payment methods

PayPal, Visa and Mastercard as well as bank transfer. Your card is charged at the time of order; for prepayment we ship once payment has been received.

Returns

Consumers have a 14-day right of withdrawal and additionally a 30-day return policy. Business customers arrange returns according to the details in the quote or order confirmation.

Trade customers

The 10% reseller discount applies with no minimum order value. You submit your trade licence once before your first order — after that the discount is applied automatically.

Terms at a glance

Range
265 items from 42 stone types, stocked as strand goods (beads) and as single stones (cabochons, freeforms).
Customers
Jewellers, goldsmiths, DIY studios and private customers in the German-speaking market.
Minimum order
No minimum order value.
Trade discount
10 % off for commercial customers after a one-off trade licence check.
Shipping Germany
€5.95 incl. 19 % VAT, free from €60 order value.
Shipping EU
from €10.65 incl. VAT of the destination country, free from €79 order value.
Shipping Switzerland and non-EU
from €17.79 incl. VAT, free from €120 order value. Customs duty and import VAT are borne by the recipient.
Payment
PayPal, Visa, Mastercard and bank transfer.
Returns
14-day statutory right of withdrawal for consumers, plus 30 days for returns. Commercial orders follow the terms of the order confirmation.
Sourcing
Sourced from Uruguay and Brazil, selected and checked by our own team.