Privacy policy

MossCrystal
Address: No. 126 Huagui Road, Liwan District, Guangzhou, Guangdong, China
Email: service@mosscrystal.com

1. Privacy at a glance

General information

The following notes give a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified.

Who is responsible for data collection?

Data processing on this website is carried out by the website operator. You can find their contact details in the legal notice of this website.

How do we collect your data?

Your data is collected partly by you giving it to us (e.g. via the contact form or when ordering). Other data is collected automatically by our IT systems when you visit the website (e.g. technical data such as browser, operating system or time of page view).

What do we use your data for?

Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyse your user behaviour. Data you transmit to us in the course of an order or enquiry is used exclusively for the purpose of contract processing and customer communication.

What rights do you have regarding your data?

You have the right at any time to obtain free information about the origin, recipients and purpose of your stored personal data. You also have the right to request the rectification or erasure of this data. If you have given consent to data processing, you can revoke this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

2. Hosting and server log files

External hosting: this website is hosted by a hosting provider (Hostinger). The personal data collected on this website is stored on the host’s servers.

Server log files: the hosting provider collects information in so-called server log files that your browser automatically transmits to us: browser type and version, operating system used, referrer URL, hostname of the accessing computer, time of the server request, IP address.

This data is not merged with other data sources. This data is collected on the basis of Art. 6 (1) (f) GDPR.

3. Data collection and use

Contact form / enquiries

If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, are stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass this data on without your consent.

Orders (WooCommerce)

When you place an order we collect the following personal data: name and address, email address, phone number (optional), payment data (via encrypted payment processing), order history and communication history.

This data is collected exclusively for the performance of the purchase contract pursuant to Art. 6 (1) (b) GDPR. Your data is passed on to the respective payment providers (e.g. PayPal, credit card) within the order process.

We store your personal data only for as long as is necessary to fulfil statutory retention obligations, usually 10 years for tax-relevant data.

Customer account

You have the option of creating a customer account. The data collected during registration is stored by us for as long as you actively use your account. You can have your account deleted at any time – please write to us at service@mosscrystal.com.

4. Analytics tools and plugins

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses so-called “cookies”, text files stored on your computer that allow analysis of your use of the website.

IP anonymisation: we have activated IP anonymisation on this website. This means your IP address is truncated by Google within member states of the European Union before transmission.

Objection to data collection: you can prevent Google Analytics from collecting your data: deactivate Google Analytics.

Further information: Google privacy policy.

Google Tag Manager

We use Google Tag Manager. Further information: Google Tag Manager privacy.

Microsoft Clarity

This website uses Microsoft Clarity, a web analytics service of Microsoft Corporation. Further information: Microsoft Privacy Statement.

WooCommerce

Our website uses WooCommerce, a WordPress plugin for e-commerce. WooCommerce processes data such as order information, customer information and payment data as part of contract processing (Art. 6 (1) (b) GDPR).

SSL encryption

For security reasons this website uses SSL encryption (HTTPS).

5. Payment providers

PayPal

If you choose to pay via PayPal, your payment data is passed on to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. Further information: PayPal privacy policy.

Credit card

Credit card payments are processed via a PCI-DSS-certified payment provider. Your credit card data is transmitted encrypted and is not stored on our servers.

6. Your rights (GDPR)

Right of access (Art. 15 GDPR): you may request confirmation as to whether personal data concerning you is being processed by us.

Right to rectification (Art. 16 GDPR): you have the right to obtain without undue delay the rectification of inaccurate data or the completion of incomplete data.

Right to erasure (Art. 17 GDPR): you may request that the personal data concerning you be erased without undue delay, provided no statutory retention obligation prevents this.

Right to restriction (Art. 18 GDPR): you may request the restriction of the processing of your personal data.

Right to data portability (Art. 20 GDPR): you have the right to receive the data concerning you in a structured, commonly used and machine-readable format.

Right to object (Art. 21 GDPR): you have the right to object at any time to processing on grounds relating to your particular situation.

Right to lodge a complaint: you have the right to lodge a complaint with a supervisory authority.

To exercise your rights please contact: Email: service@mosscrystal.com

7. Objection to advertising emails

We hereby expressly object to the use of contact data published within the scope of the legal notice obligation for the purpose of sending advertising and information material not expressly requested. In the case of unsolicited advertising information (e.g. spam emails) the site operator reserves the right to take legal action.

8. Cookies

Our website uses cookies to improve the use of the website and to offer you a better service. Cookies are small text files stored on your device.

Necessary cookies: some cookies are technically necessary for operating the website (e.g. cart function, login data). These are stored on the basis of Art. 6 (1) (f) GDPR.

Analytics cookies: we only use analytics cookies with your prior consent. You can adjust your cookie settings here at any time.

9. Which data do we process specifically?

10. Changes to this privacy policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements. The new privacy policy then applies to your next visit.

Last updated: April 2026
MossCrystal | Address: No. 126 Huagui Road, Liwan District, Guangzhou, Guangdong, China
Email: service@mosscrystal.com